Shipping Policy US
Please note that shipments from our Australian warehouse are experiencing delays of up to 5 business days currently due to the peak shopping period during November and December. Our warehouse is doing their best to move stock as quickly as possible. The US warehouse is up to date and will have your orders dispatched within 2 business days.
Shipping Policy
Fast, Affordable Shipping Across the US & Canada
We ship all orders from our warehouse in Pontiac, Michigan for fast delivery across the United States and Canada. Most orders arrive within 2-5 business days!
Shipping Rates
Flat Rate Shipping:
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United States: $6.95 USD flat rate
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Canada: $12.95 CAD flat rate
Free Shipping:
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Free shipping on orders over $120 (USD)
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Free shipping on orders over $160 (CAD)
Processing & Delivery Times
Processing Time: Orders are typically processed and shipped within 1-2 business days (Monday-Friday). Orders placed before 2pm EST are usually shipped the same business day.
Delivery Times:
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US Standard Shipping: 2-5 business days after dispatch
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Canada Standard Shipping: 2-5 business days after dispatch
Tracking: You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Shipping Carriers
We ship via USPS and other trusted carriers to ensure reliable delivery to your door.
Order Changes & Address Updates
Our warehouse team works quickly to get your order shipped! Once an order is placed, changes to the shipping address may not be possible if the order has already been processed.
Need to change your order? Email us immediately at hello@rudienudie.com.au and we'll do our best to help before it ships.
Important: Please ensure your shipping address is correct when placing your order. We cannot be responsible for packages shipped to an incorrect address provided at checkout. If a package is returned to us due to an incorrect address, additional shipping charges will apply to resend.
Delivery & Package Responsibility
Once your package is marked as "delivered" by the carrier, Rudie Nudie is not responsible for:
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Lost or stolen packages after delivery confirmation
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Packages left at incorrect addresses due to customer error
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Delays caused by carrier issues beyond our control
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Access issues at delivery location
Missing package? Contact the carrier first using your tracking number, then email us at hello@rudienudie.com.au if you need assistance.
International Shipping
Currently, we only ship to addresses within the United States and Canada through this website.
Looking to ship elsewhere? Visit our Australian store at rudienudiedesigns.com for international shipping options.
Returns & Exchanges
For information about returns, please see our Returns & Refund Policy.
Product Weights (for reference)
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Regular Mat: 0.5 kg (1.1 lbs)
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Large Mat: 0.9 kg (2 lbs)
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Jumbo Mat: 1.9 kg (4.2 lbs)
Questions?
Have a shipping question? Contact us:
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Email: hello@rudienudie.com.au
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Hours: Monday-Friday, 9am-5pm AEST
We're here to help and typically respond within 24 hours!
About Rudie Nudie: Australian-owned and designed, shipping from the USA for fast delivery. ABN: 86 654 893 948
